Sainz & Associates LLC (“The Sainz Group,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites (including https://thesainzgrouprealestate.com), SMS messaging programs, social pages, and any services where this Policy is posted (the “Services”).
Contact for privacy matters:
Email: [email protected] or [email protected]
Phone: +1 (786) 229‑2779
Address: 6320 Hutchinson Road, Miami Lakes, FL 33014, USA
Note: Our Services are intended for U.S. residents aged 18+.
Scope
Applies to information collected online and offline (web forms, SMS, phone, email, open houses, and client onboarding).
Excludes third‑party sites/services linked from our Services; review their policies separately.
Notice at Collection (What we collect and why) We collect the categories below. We do not sell personal information for money. We may “share” limited data for cross‑context behavioral advertising via cookies/ads unless you opt out.
CategoryExamplesPrimary PurposesSold/Shared?Typical RetentionIdentifiersName, email, phone, address, IP, device IDsProvide services, contact you, verify identity, schedule toursNot sold; may be shared for ads unless opted outRelationship duration + up to 7 yearsCustomer RecordsInquiry history, property preferences, showings notes, transaction historyReal estate services, lead management, supportNot sold; shared with processorsSame as aboveCommercial InfoViewed/saved listings, service historyPersonalization, analyticsMay be shared for ads unless opted out24 months for analytics; longer if requiredInternet/Network ActivityPages viewed, timestamps, referral URLs, cookie IDs, coarse location via IPOperations, security, analytics, advertisingMay be shared for ads unless opted out12–24 monthsGeolocation (approx.)City/region via IPLocalize content and opportunitiesMay be shared for ads unless opted out12–24 monthsInferencesBuyer/seller intent from interactionsPersonalization and marketing (with required consent)May be shared for ads unless opted out24 monthsProfessional Info (optional)Brokerage/partner detailsRelationship management and complianceNot sold/sharedRelationship + 7 yearsSMS Program DataMobile number, consent logs, message content/metadata, carrier responsesOperate SMS alerts, compliance, supportNot sold; shared only with processorsOpt‑in life + 4 years (audit logs)
Sensitive information: We do not intentionally collect sensitive data (e.g., SSNs, precise geolocation) via the site or SMS. Any such data for transactions is handled
through secure systems or partners with their own disclosures.
Sources of Information
Directly from you (forms, calls, texts, emails, events/open houses).
Automatically from your device/browser (cookies, pixels, SDKs).
Service providers and partners (CRM, messaging, analytics, advertising).
Public real estate sources or MLS, where applicable.
How We Use Information
Provide and improve real estate services and communications.
Schedule showings; send updates on listings, offers, and transactions.
Operate and secure websites/apps and messaging programs.
Marketing/retargeting with consent where required.
Compliance, fraud prevention, enforcing terms.
Analytics, reporting, and training.
SMS Privacy (Program: “The Sainz Group SMS Alerts”)
We process your number, opt‑in/opt‑out logs, message content, and delivery metadata to deliver messages and meet carrier/legal requirements.
Manage preferences by replying STOP (to cancel) or HELP (for assistance). Message/data rates may apply.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Support: [email protected] | +1 (786) 229‑2779.
Cookies and Tracking
We use cookies/pixels for functionality, analytics (traffic/performance), and advertising (e.g., Google/Meta).
Manage preferences: browser controls, platform opt‑outs.
Global Privacy Control (GPC) signals are honored as an opt‑out of sale/sharing where required. We do not currently respond to “Do Not Track” (DNT).
When We Disclose Information
Service providers/processors: hosting, CRM, email/SMS, analytics, ad tech—under confidentiality and security obligations.
Advertising/analytics partners: to measure campaigns and show relevant ads; you can opt out.
Business transfers: merger, acquisition, or asset sale.
Legal/safety: comply with law and protect rights, property, or safety.
At your direction: lenders, inspectors, contractors, or other real‑estate parties you choose.
We do not sell your personal information for money. Limited “sharing” for advertising may occur unless you opt out.
Your Privacy Rights (CA/CO/CT/UT/VA and similar) Subject to verification and law, you may:
Access/know the categories and specific pieces of personal information we hold.
Correct inaccurate personal information.
Delete personal information (subject to exceptions).
Portability: receive a copy in a portable format.
Opt out of sale/sharing or targeted advertising: use our “Do Not Sell or Share My Personal Information” link and cookie settings.
Limit use of sensitive information: we do not use sensitive information beyond permitted purposes.
Appeal (where available): appeal a declined request within 30 days.
How to exercise rights:
Email: [email protected]
Phone: +1 (786) 229‑2779
Verification: We may request information to confirm identity/authority. Authorized agents may submit with proof.
Timing: We typically respond within 45 days (extensions as permitted). No discrimination for exercising rights.
Data Security
We use administrative, technical, and physical safeguards to protect personal information. No method is 100% secure; please report suspected issues promptly.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Retention
Retained only as needed for the purposes above, to comply with legal/tax/audit obligations, resolve disputes, and enforce agreements. Typical periods are shown in the Notice at Collection table.
Children’s Privacy
Not directed to children under 13. If a child provides information, contact us to delete it.
International Users
We operate in the United States. If you access from outside the U.S., your data will be processed in the U.S. and other locations of our providers.
Changes to This Policy
We may update this Policy from time to time. The “Effective date” indicates the latest version. Material changes will be posted on our site, and your continued use means you accept the updated Policy.
Contact Us
Sainz & Associates LLC (The Sainz Group) 6320 Hutchinson Road, Miami Lakes, FL 33014 [email protected] | +1 (786) 229‑2779 https://go.thesainzgrouprealestate.com